Privacy Policy
EMBER is a messaging app built in Abuja by RESCAIVA Digital Solutions. This policy explains, in plain language, what we collect, why, who else touches it, and what control you have.
1. Who we are
RESCAIVA Digital Solutions, a business registered in Nigeria under the Companies and Allied Matters Act 2020, with its principal place of business at 2, Gbesa, off Sauka Bus Stop, Airport Road, Abuja, Federal Capital Territory, Nigeria. We are the data controller for EMBER. Contact: privacy@ember.ng.
2. What we collect
| Data | Why |
|---|---|
| Phone number | Your account identity and sign-in (via one-time SMS code) |
| Display name, profile photo, "about" text | So contacts recognise you |
| Contacts you sync | To show which of your contacts already use EMBER. We match phone numbers and do not sell, publish or use them for advertising. |
| Messages, media, voice notes, documents | To deliver and store your conversations |
| Call records (who, when, how long — not audio or video) | Your call history. Call audio and video are streamed live and are not recorded or stored. |
| Group membership, tags, polls | To operate group features |
| Device push token | To deliver notifications |
| Online/last-seen status | To show presence to your contacts |
| Blocks and reports | Safety and moderation |
We do not collect your location, we do not run advertising, and we do not sell your data to anyone. Ever.
3. AI features (translation and summaries)
EMBER includes optional AI features. They only run when you tap them.
- Translate — the selected message text is sent to Anthropic's API to be translated into Pidgin, Yorùbá, Hausa, Igbo or English.
- Catch me up — recent messages from that chat are sent to Anthropic's API to produce a short summary.
Nothing is sent for AI processing automatically or in the background. Anthropic processes the text to return a result and does not use it to train models. If you never tap these features, no message ever leaves EMBER for AI processing.
4. Service providers we use
| Provider | Purpose |
|---|---|
| Railway | Application and database hosting |
| Google Firebase (FCM) | Push notifications |
| LiveKit | Voice and video call transport (live only, not recorded) |
| Cloudflare R2 / ImgBB | Media file storage |
| Termii | Sending your sign-in SMS code |
| Anthropic | AI translation and summaries (only when you use them) |
These providers process data on our instructions. Some are located outside Nigeria, so your data may be transferred and stored abroad under appropriate safeguards.
5. How long we keep it
- Messages — until you or the sender delete them, or until a disappearing-message timer removes them.
- Disappearing messages — deleted from our servers by an automated job after they expire.
- Account data — until you delete your account.
- Reports and moderation records — kept while a case is open and for a reasonable period afterwards, for safety.
6. Your rights
Under the Nigeria Data Protection Act 2023 (and equivalent laws where they apply to you), you may:
- Access the personal data we hold about you
- Correct anything inaccurate
- Delete your account and associated data
- Object to or restrict certain processing
- Request a copy of your data
Email privacy@ember.ng and we will respond within 30 days. You may also complain to the Nigeria Data Protection Commission (NDPC).
7. Deleting your account
Email privacy@ember.ng from your registered number's associated address, or use the in-app option when it becomes available. We delete your profile, messages, media and device tokens. Messages you sent to other people may remain in their copy of the conversation, as we cannot delete data from another person's account.
8. Security
Connections use TLS. Passwords are not used — sign-in is by one-time SMS code. Access to production systems is restricted. No system is perfectly secure, and we will notify affected users and the NDPC of any breach that poses a risk, in line with the law.
9. Children
EMBER is not intended for anyone under 13. If we learn that a child under 13 has created an account, we will remove it.
10. Changes
We will update this page and change the "last updated" date. For significant changes — particularly the arrival of end-to-end encryption — we will notify you in the app.
11. Contact
RESCAIVA Digital Solutions
2, Gbesa, off Sauka Bus Stop, Airport Road
Abuja, Federal Capital Territory, Nigeria
privacy@ember.ng